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Their reply confirms that a recent Adobe update is preventing users from shutting down their computers as some users were previously considering. Redmond hasn't issued a public statement regarding the issue being resolved but a Microsoft employee did share what seems to be Microsoft's response to the shutdown problems affecting Windows 7 and Windows 10 customers as one of our readers pointed out. However, a Microsoft spokesperson told BleepingComputer that the company is "aware of some Windows 7 customers reporting that they are unable to shut down without first logging off and are actively investigating." Microsoft hasn't yet acknowledged this as a known issue on the Windows Health Dashboards for Windows 10 or Windows 7, or on the Windows Message Center. Adobe Creative Cloud update behind the shutdown issues

While the shutdown issues aren't as widespread on Windows 10 as they are Windows 7, all reports point at the same error and the same underlying bug being behind the problems. Shutdown error on Windows 10 ( are currently hundreds of user comments in this Reddit thread and over 70 in this one, as well as on the Microsoft Answers forums and Twitter.